industry news

Industry News provided courtesy of Call Centre Helper

Poly Launches New Bluetooth Headset Solution


Poly  (formerly Plantronics and Polycom) have announced the launch of Voyager 4245 Office, a new Bluetooth headset solution with a Microsoft Teams-enabled option, further adding to Poly’s broad portfolio of Teams-enabled headsets and devices. Poly offers a breadth of solutions […]

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Future-Proofing the Business of Tomorrow


Colin Gill of Akixi shares his advice for making sure that your contact centre communication stack ready for anything. There are plenty of factors changing the world of work these days: The wide-spread rollout of 5G promises an environment that’s […]

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Jabra Announces Its New Evolve2 Headset Range


Jabra have announced its Evolve2 range, the next generation of the Evolve range, its best-selling and leading UC headset to enhance productivity in the office. The range consists of the Evolve2 85, Evolve2 65, and Evolve2 40 and is engineered […]

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COVID-19: Contact Centre Communications and the New Norm


Orla Clancy of Spearline shares her thoughts on how to best lead a contact centre through these difficult times. During the past few weeks, I have been tuning into webcasts and webinars to gain and share industry insights from around […]

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Fraudsters are Taking Advantage of the Coronavirus Panic


As more of the US workforce is being divided into essential and nonessential roles and businesses are transitioning to work-from-home positions, employers and employees alike have another rapidly growing problem to monitor – fraud. In response to the Coronavirus pandemic, […]

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The 48 Hour Cloud Contact Centre Challenge


Sytel have installed a production-ready 200 seat cloud contact centre within 48 hours, in response to a customer needing a fast operational shift. Sytel CEO Michael McKinlay recounts: “The call came in late Friday night: ‘Can you get a 200 […]

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Podcast – Contact Centre Technology: Where Should I Invest?


Erica Mancuso, a Service Transformation expert, discusses some of the most promising technologies that are emerging within the contact centre industry. The Contact Centre Podcast: Series 4 Episode 2 In our conversation, we also talk about using tools to increase […]

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4 Days Left to Share How you Deliver Exceptional Customer Service


Do you want to find out how you compare with other contact centres in delivering exceptional customer service? Well, you can do just that by completing this customer service survey  – just 4 days left to take part! By taking […]

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Turn Social Distancing Into Distant Socializing


Eric Hagaman of Aspect Software shares some great advice for keeping the spirits of remote workers high. Maybe your organization has long experience with employees: agents and managers and management working from home. Maybe your organization has been keeping work […]

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Every day we make customer engagement, chatbots, reputation management, data analysis and artificial intelligence even easier and more accessible for our customers. www.obi4wan.com/en/ Contact Name: Linsey Jepma Tel No: +31 (0)85 210 50 60 Contact Email: linsey@obi4wan.com Profile: OBI4wan makes […]

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