Attrition in Contact Centres
It’s very hard for organisations to calculate the ‘real’ cost of staff turnover, but researching into the problem it would appear that never before has the cost of staff turnover been so strongly linked to bottom line profitability.
Britain leads …
Another volume project completed by Cactus Frontline
To set the scene: How do you go about recruiting 35 frontline Contact Centre associates (both day and night shifts), 1 Operations Manager, 1 Planning Specialist, 5 Team Leaders and a Trainer for an or…
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