this is us

For those familiar with us, you’ll know all about how we expertly deliver the best talent across the Call and Contact Centre Industry. Our success isn’t just down to the hard work of our teams, but the strong relationships we have formed over the past 13 years. While we take great care to get to know our clients and candidates as best as we possibly can, it’s occurred to us that you may not know that much about us!

Read below for an intimate insight into our teams across Cactus Search and Frontline!


Guy Masters

Managing Director

Cactus Search and Cactus Frontline

guy.masters@cactussearch.co.uk

Guy Masters

So this is me; I fell into Contact Centre recruitment (how else would it happen!) at the ripe old age of 21. A super learning curve in a fun and exciting company which provided me with many experiences and taught me a a great deal. Moving on from there corporate life had it’s advantages and provided me with an insight into how large corporations work, however, the itch of having my own business was too much and Cactus seemed like a natural progression - having been asked many times over the years where the name ‘Cactus’ came from, we can confirm it was the result of a good old brainstorming in a bar!. I've been fortunate enough to have made some fantastic friends and have had the pleasure to work with a diverse set of companies and individuals, not to mention some candidates whom I have been fortunate enough to represent a number of times, helping them on their journey.

The team here at Cactus are everything you'd want, professional yet know how to have fun, knowledgeable yet know we are all still learning and my ‘work family’ genuinely make my working life so much more enjoyable.





Francesca Randle

Managing Director

Cactus Search and Cactus Frontline

francesca.randle@cactussearch.co.uk

Francesca Randle

Other than a short stint in the hospitality industry, I have always worked in the hedonistic world that is recruitment. Firstly within the IT sector (when Faxes were at the old e-mail!), I moved onto Capita to head up the Contact Centre volume resourcing business (incidentally this is where I met my future co-director Guy) and a few fun filled years later Cactus was born.

Certainly not shy and retiring, I lead from the front, I'm a consultant at heart and in addition to leading on some of the more senior search assignments, I also head the team who deliver all of our volume frontline campaigns.

Life and soul of the party, I am described as good fun, loud and more often than not fairly outspoken with a love of The Archers and The Darling Bugs of May!





Jo Cook

Manager

Cactus Search

joanne.cook@cactussearch.co.uk

Jo Cook

I joined Cactus Search in May 2008 and the years have flown by. Having worked in High-street recruitment for a short stint I interviewed with Cactus and loved the culture and opportunity to work for a truly credible brand.

My passion is building relationships with my partners and candidates alike, which over the years has proven invaluable. I love that every day is different at Cactus and we have an amazing team! I would describe our team as a family (very corny I know!!!) Lots of laughter & support which gets us all through challenging times. Out of work I'm a mom to my little boy and step-mom to two amazing girls, my husband and I love nothing more than spending time together and walking our crazy Springer Spaniel. I'm also a keen runner and ran the Edinburgh Marathon (2016) and raised £2000 for two incredible charities. It was a great achievement and running with my two brothers was incredibly memorable.

I'm officially part of the furniture here and look forward to what the future brings!





Matthew Affron

Senior Consultant

Cactus Search

matthew.affron@cactussearch.co.uk

Matthew Affron

I used to work in London, working for a ftse100 company on one of their online lead generation company’s managing SME accounts. I moved back to Worcester to start a family and so was on the look out for a job when his friend introduced him to Francesca and Guy who were on the look out for a charming, charismatic, professional, attractive and self-assured individual with bags of energy and looking to be successful in Worcestershire… but they were busy so they hired me!! My best Cactus memory is winning the 2014 incentive for highest grossing employee.

People would be surprised to know that I have a degree in dance and drama and I'm scared of the dark! My guilty pleasure is peanut butter and cherry jam sandwiches, which I work off by cycling 3 miles to work every morning and a gym session in my lunch break.





Becky Dovey

Senior Consultant

Cactus Search

becky.dovey@cactussearch.co.uk

Becky Dovey

Originally from the south coast, I began working for a travel agency but found it wasn’t challenging enough as a career. Deciding recruitment was the way forward, I worked for over 10 years with some of the leading commercial high street agencies before relocating to Worcester. I joined the Cactus team as a Senior Consultant and currently recruits for Senior Management positions in call centres. I enjoy working at Cactus, we are professional, down to earth and know the market place extremely well. The best thing about working at Cactus is we are a close family unit working and socialising together.

Described as crazy, loud, fun, outgoing and up for anything…. showing my crazy side I once jumped out of an aeroplane!





Nicki Brace

Management Consultant

Cactus Frontline

nicki.brace@cactusfrontline.co.uk

Nicki Brace

I began my career in recruitment working for Pertemps before starting a role with Npower, Cactus used to share an office building with Pertemps and I had heard that Cactus Frontline were recruiting although I loved my job at Npower I missed the buzz of recruitment so jumped at the chance to join the Cactus team and I haven't looked back! I love the fast paced environment at Cactus and the opportunity for self-development, it’s always a joy coming into the office where everyone’s opinion is valued, it’s a great team spirit.

I have a musical side; I once toured Spain with a band playing the saxophone. My friends would describe me as loyal, considerate and caring…. And a little bit crazy! My guilty pleasure is watching Reality TV shows.





Leigh O’Connell

Management Consultant

Cactus Frontline

leigh.oconnell@cactusfrontline.co.uk

Leigh O’Connell

Before travelling around Australia I worked for a debt collection agency but on my return to sunny UK I decided I needed an exciting new career so embarked on a career in recruitment. I'm proud to work at Cactus and be part of a hugely successful team, they work hard and play harder! I start my day early by checking through candidates CVs and contacting them straight away to beat the competition.

My moment of fame was dancing during the end credits on Children in Need when I was 6 years old with Starlight Stage and Dance Academy and my guilty pleasure is the band Little Mix!





Emma Jones

Digital Marketing and Recruitment Administrator

Cactus Search and Frontline

emma@cactussearch.co.uk

Emma Jones

I began my career as a Graphic Designer before starting a family and rethinking my career path. I started working as an administrator whilst studying Human Resources but missed using my creative side; working at Cactus is the perfect mix of design and admin using all the skills I have learned over my career. There is no typical day in the Cactus office everyday is different.

People would be surprised to know that I once did a tandem skydive for charity raising money for Lennox Children’s Cancer Fund… since skydiving I have also zip wired over a quarry this time for fun!





Sam Oakey

Talent Manager

Cactus Frontline

sam@cactusfrontline.co.uk

Sam Oakey

After finishing University, I decided to travel the world for 12 months, but that turned out to be 4 years living and experiencing life in South East Asia, Australia and New Zealand, where I jumped out a plane, rafted off the highest commercial waterfall in the world, lived in a Rainforest, scaled mountains and cliffs in Milford Sound, scuba dived and had a close encounter with a Komodo dragon!

Interesting fact - I was the Tae Kwon Do British world champion when I was 18 years old, I'm a keen electronic music producer and my music has been played on Radio 1! I'm also a Fulham fan!





Josh Homans

Management Consultant

Cactus Search

josh@cactussearch.co.uk

Josh Homans

I have worked in temporary/permanent recruitment for the best part of 6 years before joining Cactus. Having previously worked in a contact centre environment before embarking in a career in recruitment has helped me gain a greater understanding of the Industry.


I'm a lover of the game and support Manchester United/Wolves, I also play for a number of football teams as a striker which keeps me fit and healthy.


Having recently started a family I am excited for what the future holds!!





Kelly Bristow

Management Consultant

Cactus Search

kelly@cactussearch.co.uk

Kelly Bristow

I have 15 years sales and customer service experience prior to joining Cactus. I am passionate about building strong, loyal client relationships and love working in a fast-paced environment.

 

I enjoy going on adventures with my dog Max, my guilty pleasure is eating malteser buttons with a cup of tea. I would be described as loud, the life and soul of the party, and have a habit of saying what everyone else is thinking. Interesting fact: I have swam with sharks and dolphins in the Dominican Republic.





constantly on the hunt for the best candidates