homeserve
HomeServe PLC is a home emergency repairs business.
About
HomeServe PLC is a home emergency repairs business.
The company was established as a joint venture by South Staffordshire Water and Richard Harpin in 1993.
It later de-merged from South Staffordshire Water becoming a publicly listed company on the London Stock Exchange.
One of the UK’s leading home assistance providers, over two million UK customers place their trust in HomeServe Membership when it comes to fixing, maintaining and looking after their home.
For more than 24 years they have delivered a range of services, including plumbing, drainage, electrics, heating and much more, though their own nationwide network of HomeServe approved engineers.
Where we came in
We have been fortunate to play a part in the recruitment of some exceptionally high level posts along with managing a number of volume campaigns at Team Manager and Customer Service Manager level. Some of the roles we have successfully recruited into HomeServe across their Walsall and Preston sites include:
Roles successfully recruited:
- HO Resource Planning
- Contact Centre Director
- Business Development Director
- Director of Retentions
- HO Operations / Quality / Training
- Programme Director
- Senior Complaints Manager
- Resource Planning Manager
- Resource Planning Analyst
- Numerous Team Managers
- Multiple Customer Service Managers
Endorsement from HomeServe
“We worked with Cactus when we were recruiting Customer Service Managers for the Contact Centre. The guys from Cactus came on site and we explained our requirements, they very quickly sent through a series of CV’s so that we could ensure that the brief had been understood – which it had. We then recruited three very high calibre individuals who are still with the business today and who fitted the bill perfectly”
- Director of Contact Centre Strategy, HomeServe