Customer Service Advisor (Contact Centre)

We’re currently looking for multiple enthusiastic Customer Service Advisor who is focused on customer service, claims, administration taking inbound & outbound calls. The role will deal with a wide range of customer issues.

Cactus Search are currently in partnership with an amazing Financial Service client who are offering you the following:

Salary - £27.5k + company benefits (Hybrid working pattern (2/3 days per week) Monday to Friday 9-6PM with 1 late shift a week). 
 
Who are we looking for?

• You will be required to personally handle all aspects of the Customer enquiries & support their process.
• Communication (Email, Telephone, business workflow systems)
• Strong contact centre customer service experience with the ability to multi task
• A hands on approach to work related matters
• Ability to operate well under pressure & within a result orientated/ target-driven environment 
• Plan, organise and prioritise your workloads to meet agreed business service levels 

Required:

• Experience in contact centre customer service/ claims/ complaints handling
• We are looking for strong communication and interpersonal skills
• Extensive customer service experience within a contact centre
• Analytical skills, attention to detail capabilities, the ability to maintain accurate records on business CRM
• (Not essential) Working knowledge of UK FCA policies, regulations, and industry FS standards

Please share your CV matt@cactussearch.co.uk