Customer Care Advisor

We are currently looking for a number of Motivated Customer Care Advisors who enjoy fast-paced environments to join our clients growing team based in Cardiff.

The role will be answering inbound calls and offering relevant products to suit the customers needs.

Full Sales Training Provided
Immediate Interviews Available 
Applicants MUST be able to start on Monday 8th July 2024
Shift Patterns will include some weekend working


Key Responsibilities:

• To effectively handle inbound calls and accurately record the outcome of each contact.
• To manage customer service enquiries in line with our customer service goals.
• To support the Sales Department in taking overflow sales calls if required.
• Learn and develop skills to progress through each area of the business.Be a customer champion and feedback on processes, policies, products that can help the business improve – be inspiring, be innovative.
• Take an active part in team and operational meetings and contribute to the development and success of the Company.
• Act with integrity, due care, skill and diligence.
• Be open and honest with our regulatory body.
• Pay due regard to the interest of customers and treat them fairly.
• Maintain a professional and courteous manner towards your fellow team members, customers and clients.


Key Skills Required:

• Experience within a Contact Centre environment in a similar role.
• Experience in dealing with Customer complaints both verbal and written is desirable.
• Use of Live Chat or a similar system is desirable.
• Excellent communication skills, both written and verbal.
• Committed to excellent customer service and prepared to go the extra mile to ensure customer satisfaction.
• Professional telephone manner.
• Attention to detail with focus on achieving first time quality.
• Competent level in Excel, Word and Internet.


This is a fantastic opportunity to join an employer with ambitious growth plans, who encourage their staff to develop their skillsets and work with autonomy as they look to help grow the organisation.


Please apply or email jay@cactussearch.co.uk for more info