Real Time Planning Manager

We are delighted to be working with a fantastic client, that is looking for a Real Time Planning Manager to join their operation. You will manage a small team whom are based around the world. This is a fast paced & ever changing business, You will need resilience and ability to adapt to several work streams, ensuring the business plans to achieve against it’s targets and to highlight any risks or opportunities to service in the future.

What you will be doing…

• Work with wider Workforce Planning teams to map out work flows, understanding individual pieces of work, arrival patterns and time required to complete each task
• Develop and maintain detailed Real Time plans, ensuring that performance targets are understood and reflect, current FTE and future requirements are accurate
• Identify trends and aim to focus on process improvement 
• Meet with senior management on a regular basis to discuss the plan for the upcoming days and weeks, identifying potential risks and develop mitigation strategies to facilitate decision making
• Look back at performance against plan, using information to further improve planning going forward
• Work closely with wider planning team to develop WFM reporting dashboards specific to the needs of the back-office operation

What we are looking for…

• Extensive experience in Real Time workforce planning 
• People management experience (in person & VIA WFH/ offshore)
• Able to demonstrate experience in creating real time planning models 
• Strong communication skills, with the ability to present and engage at a senior level
• Highly numerical, with experience of analysing large data sets to identify trends and patterns
• Experience in working with WFM platforms with an understanding of key set-up and processes would be advantageous

If you would like to discuss the opportunity above, please forward your CV to matt@cactussearch.co.uk 
We look forward to hearing from you!