Customer Service Advisor

If you love customer service and are motivated by making life easier for others, you'll enjoy working at our client's professional Office based in Rayleigh, where helping people is always the number one priority.

This role comes with a huge opportunity for progression!

Well-known brand who have been in business for over 25 years.

You will receive a competitive salary of £24k per annum plus bonus.

To start with it will be 5 days in the office per week, this will become less when fully trained.

The working hours are Monday to Friday between 9am and 6:30pm an. Fixed shifts include 9-5:30 and 10 – 6:30

Candidates must have a good home broadband connection in order to run our systems while homeworking.

About the role:

As our Customer Service Representative, you will respond appropriately to all customer enquiries and ensure that administration and email ticket servicing is carried out accurately, on time and to the agreed service levels.

Responsibilities as our Customer Service Representative will include:

-Answering all Customer calls efficiently, professionally and always promoting all products & services
-Responding to customer email enquiries appropriately, ensuring all replies are professional and    correct.
-Dealing and attempting to resolve customer complaints.
-Always Providing and maintaining exemplary levels of customer service.

Ideal person:

- Great communication skills and listening skills, which you can demonstrate from any previous Customer Service roles.
- At least 12 Months office or Contact centre experience required
- Loves working and interacting with people in a fun, fast paced environment.
- Someone who can get the best from every situation.
- Loves learning and takes every opportunity to have feedback and use it t