Customer Service Advisor - Hybrid

We’re currently looking for multiple enthusiastic Customer Service Advisors who are focused on customer service, administration and taking inbound & outbound calls. The role will deal with a wide range of customer issues.

Cactus Search are currently in partnership with an amazing client who are offering you the following:

Salary - £26k + excellent benefits (Hybrid working pattern 2/3 days per week in the office , Monday to Friday 8-4 or 9-5). 
 
Key Responsibilities:

• Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems
• Manage all direct customer orders 
• Handle and respond efficiently to all general and order specific direct customer enquiries
• Manage return requests effectively, whilst ensuring all relevant systems are updated as per company procedures.
• Support customers with order status updates and delivery tracking queries
• Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
• Manage customer complaints and escalate it to the right stakeholders to support resolutions
• Provide feedback on the efficiency of the customer service process and areas of improvement

Key Skills Required:

• Previous experience within a Customer Service position is essential
• Knowledge of CRM systems
• A self-motivated, passionate, and enthusiastic approach to work
• Outstanding verbal communication skills 
• Professional and empathetic approach to resolving issues
• Strong Ms Office Skills
• Excellent time management 

Please apply or email jay@cactussearch.co.uk for more info