Complaints Handler

Are you a great problem-solver with a passion for delivering outstanding customer service? We’re looking for Complaint Handlers to join our clients team and help resolve customer issues efficiently and professionally.

As a Complaint Handler, you’ll be the first point of contact for customers, managing and resolving complaints via phone and email. You’ll play a key role in ensuring customer satisfaction by handling complex issues with empathy, professionalism, and attention to detail.

Salary: £26,000 + Benefits working shift patterns between Monday - Saturday in Glasgow

Duties:

• Investigate and resolve customer complaints efficiently
• Communicate clearly and professionally via phone and email
• Provide excellent customer service and build positive relationships
• Prevent complaints from escalating further
• Meet performance targets and compliance standards
• Navigate multiple computer systems to update customer records

Experience:

• Twelve months complaints experience within a call centre.
• Ability to adapt and learn
• Communication and listening skills
• Computer literacy