At Pertemps,
The average salary for:
Customer Service Advisers
in
North West
is
£20,000
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£12.12 Per Hour
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Ref 091513121
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£11.50 Per Hour
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Avg Salary
Job Description
A Customer Service Adviser plays a key role in providing support and assistance to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This position involves effective communication, problem-solving, and a commitment to delivering high-quality service.
Qualifications
There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.
Tasks
- Interact with customers through various channels, including phone calls, emails, chat, and in-person interactions..
- Provide information, answer inquiries, and offer assistance in a courteous and professional manner..
- Identify and resolve customer concerns, complaints, or issues promptly and effectively..
- Escalate complex issues to appropriate channels for further investigation and resolution..
- Develop a deep understanding of the company's products or services to provide accurate and helpful information to customers..
- Stay informed about updates, promotions, and changes in products or services..
- Communicate clearly and effectively, ensuring that customers understand the information provided..
- Use active listening skills to comprehend customer needs and concerns..
- Document customer interactions, issues, and resolutions accurately in the customer relationship management (CRM) system..
- Maintain detailed and organized records for reference and reporting purposes..
- Analyse customer problems and find practical solutions, aiming for a positive resolution..
- Collaborate with other departments or teams to address customer issues when necessary..
- Gather and relay customer feedback to the relevant departments to contribute to continuous improvement efforts..
- Identify patterns or trends in customer inquiries for proactive problem-solving..
- Ensure compliance with company policies, procedures, and service standards..
- Uphold ethical standards and maintain customer confidentiality..
- Identify opportunities to cross-sell or up-sell products or services based on customer needs..
- Provide additional information to customers about relevant offerings..
- Collaborate with other customer service advisers and teams to share knowledge and best practices..
- Participate in team meetings and training sessions..
Salaries from this search have been calculated using current and historical roles, which have been advertised with Pertemps in the last 2 years. Data is updated in real time as jobs are posted, and the search results calculate averages of all job posts that fit the role category.
Salary comparison results are intended as a rough guide only. Actual salaries may vary based on qualifications, experience, location and company type. Salary figures do not include bonuses or benefits.
We do not collect your salary information, this is only used for the page to provide you with enhanced information. Weekly pay is calculated by dividing the annual salary by 48 working weeks.