January 2003 the Cactus seedling was planted, 20 years later its grown into a resilient & diverse brand, sourcing inspirational customer contact specialists for clients all over the world.

Since then the customer contact industry has evolved dramatically and Cactus has continued to advance alongside it, keeping pace with its ever changing demands.

From what began as a call centre management recruiter, we now have the capability to recruit across all customer contact positions, at all levels, of any volume, across any industry, both on and off shore alike and we continue to take on even more diverse and challenging projects as every year goes on.

“The team have grown the business to a point I can honestly say makes them the market leaders in this industry partnering with global leaders and having outstanding success internationally - the team at Cactus tick all the boxes for me……… and then some”. Director of Operations, Global Outsourcing & Program Management for possibly the most forward thinking global organisation of our time.


Why do organisations partner us, again and again...........and again!

  • Solely dedicated to resourcing for the Customer Contact Industry.
  • In-depth understanding of both Customer Contact and Recruitment.
  • Contributor to industry journals and publications.
  • Directors and employees with over 50 years recruiting in the sector offering invaluable advice and information of both Customer Contact and Recruitment.
  • This Cactus website generates a vast number of applicants creating a unique candidate pool.
  • Continual investment in our brand ensures our position as one of the best known recruitment brands in the Customer Contact market.
  • Exceptional value for money – offering flexibility around fees and rebates in relation to risk and commitment.
  • A member of one of the largest UK Resourcing businesses with a combined turnover of close to £1 billion.
  • Our personal, attentive service is, we believe, unrivalled and has won us many accolade.


Overall, we are nice people, we work hard at what we do and enjoy every minute of it!

constantly on the hunt for the best candidates