6 simple steps to keep your team engaged.
Engaged employees are invaluable for your call centre’s bottom line - but we know you already knew that. What’s not always as easy to know, remember, and maintain though, is how to keep your agents engaged.
So, here are some simple steps that are l…
Top tips to show off your skills during an interview
You can plan and plan as best you can, but there’s no way of knowing which questions will be thrown at you during your interview. You can, however, take onus over these elements, to increase your odds…
“Your candidate left us and it’s your fault”….
...is the reaction of some hiring managers, the question remains is it fair to blame early attrition on your recruitment partner, (regardless of whether they are internal or external)?
We have placed…
How to make your brand stand out from the crowd
Recruitment in the call centre industry can be competitive. If you want your business to thrive though, you need creme de la creme employees to get you there. But, with so many businesses vying for th…
A guide to organising an effective assessment day
Assessment days are an increasingly popular and effective tactic used to recruit call centre talent – but only if you get them right. So, to help you get the most out of your next (or first!) one, we’…
The Emergence of a New Contact Centre Agent
With service being a key differentiator for many organisations wishing to attract and retain their customers it’s now more important than ever that organisations reach their customer, quickly, effecti…