For those familiar with us, you’ll know all about how we expertly deliver the best talent across the Call and Contact Centre Industry. Our success isn’t just down to the hard work of our teams, but the strong relationships we have formed over the past 17 years. While we take great care to get to know our clients and candidates as best as we possibly can, it’s occurred to us that you may not know that much about us!
Read below for an intimate insight into our teams across Cactus Search and Frontline!
So this is me; I fell into Contact Centre recruitment (how else would it happen!) at the ripe old age of 21. A super learning curve in a fun and exciting company which provided me with many experiences and taught me a a great deal. Moving on from there corporate life had it’s advantages and provided me with an insight into how large corporations work, however, the itch of having my own business was too much and Cactus seemed like a natural progression - having been asked many times over the years where the name ‘Cactus’ came from, we can confirm it was the result of a good old brainstorming in a bar!. I've been fortunate enough to have made some fantastic friends and have had the pleasure to work with a diverse set of companies and individuals, not to mention some candidates whom I have been fortunate enough to represent a number of times, helping them on their journey.
The team here at Cactus are everything you'd want, professional yet know how to have fun, knowledgeable yet know we are all still learning and my ‘work family’ genuinely make my working life so much more enjoyable.
Other than a short stint in the hospitality industry, I have always worked in the hedonistic world that is recruitment. Firstly within the IT sector (when Faxes were at the old e-mail!), I moved onto Capita to head up the Contact Centre volume resourcing business (incidentally this is where I met my future co-director Guy) and a few fun filled years later Cactus was born.
Certainly not shy and retiring, I lead from the front, I'm a consultant at heart and in addition to leading on some of the more senior search assignments, I also head the team who deliver all of our volume frontline campaigns.
Life and soul of the party, I am described as good fun, loud and more often than not fairly outspoken with a love of The Archers and The Darling Bugs of May!
I used to work in London, working for a ftse100 company on one of their online lead generation company’s managing SME accounts. I moved back to Worcester to start a family and so was on the look out for a job when his friend introduced him to Francesca and Guy who were on the look out for a charming, charismatic, professional, attractive and self-assured individual with bags of energy and looking to be successful in Worcestershire… but they were busy so they hired me!! My best Cactus memory is winning the 2014 incentive for highest grossing employee.
People would be surprised to know that I have a degree in dance and drama and I'm scared of the dark! My guilty pleasure is peanut butter and cherry jam sandwiches, which I work off by cycling 3 miles to work every morning and a gym session in my lunch break.
I began my career as a Graphic Designer before starting a family and rethinking my career path. I started working as an administrator whilst studying Human Resources but missed using my creative side; working at Cactus is the perfect mix of design and admin using all the skills I have learned over my career. There is no typical day in the Cactus office everyday is different.
People would be surprised to know that I once did a tandem skydive for charity raising money for Lennox Children’s Cancer Fund… since skydiving I have also zip wired over a quarry this time for fun!
I have worked in temporary/permanent recruitment for the best part of 6 years before joining Cactus. Having previously worked in a contact centre environment before embarking in a career in recruitment has helped me gain a greater understanding of the Industry.
I'm a lover of the game and support Manchester United/Wolves, I also play for a number of football teams as a striker which keeps me fit and healthy.
Having recently started a family I am excited for what the future holds!!
I have 15 years sales and customer service experience prior to joining Cactus. I am passionate about building strong, loyal client relationships and love working in a fast-paced environment.
I enjoy going on adventures with my dog Max, my guilty pleasure is eating malteser buttons with a cup of tea. I would be described as loud, the life and soul of the party, and have a habit of saying what everyone else is thinking. Interesting fact: I have swam with sharks and dolphins in the Dominican Republic.